Privacy Policy
Last updated: April 2026
Your privacy is important to us. This policy explains what information we collect when you use our website, how we use it, and the steps we take to protect it. By using our website, you agree to the practices described below.
1. Information We Collect
We collect the minimum information necessary to process your orders and improve your experience:
- Order details: name, delivery address, phone number, and items ordered.
- Payment information: wallet number or transaction reference. We never store wallet PINs, card CVVs, or full card numbers.
- Communication: messages you send us via phone, WhatsApp, or our contact form.
- Browser data: IP address, device type, and pages visited (collected automatically through standard web analytics).
2. How We Use Your Information
- To process and deliver your orders.
- To verify payments and prevent fraud.
- To respond to your questions, complaints, and support requests.
- To send order updates via SMS, WhatsApp, or phone.
- To improve our website, product range, and customer experience.
3. Information Sharing
We share your information only when necessary to fulfil your order:
- Courier partners (e.g., TCS, Leopards) — to deliver your package.
- Payment providers (Easypaisa, JazzCash) — to securely process payments.
- Legal authorities — only when required by law.
We never sell, rent, or share your personal information with marketers or third parties for advertising purposes.
4. Cookies & Local Storage
Our website uses cookies and your browser's local storage to remember your shopping cart, recently viewed items, and preferences. These don't contain personal information and you can clear them at any time through your browser settings.
5. Data Security
We take reasonable technical and organisational steps to safeguard your information against unauthorised access, alteration, or disclosure. All payments are processed via official Easypaisa/JazzCash secure channels.
6. Data Retention
We retain order information for as long as needed to fulfil legal, tax, and accounting requirements. You can request deletion of your personal information at any time, subject to these obligations.
7. Your Rights
- You may request a copy of the personal information we hold about you.
- You may ask us to correct any inaccurate information.
- You may ask us to delete your information when it is no longer needed.
- You may opt out of non-essential communications at any time.
8. Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page along with an updated "Last updated" date.
10. Contact Us
For any privacy-related questions or requests, please reach out:
- Phone / WhatsApp: 0333-5478290
- Visit: Contact Us page